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Refund and cancellation policy

Refund Policy

Refunds will be processed only through the Original Mode of Payment


Cancellation policy

  • Cancellation up to 48 hours prior to tour date - 100% refund
  • Cancellation between 48 and 24 hours prior to tour date - 50% refund
  • Cancellation less than 24 hours prior to tour date - no refund
  • Attention : All theme park tickets are non-refundable and non-transferable
  • All date and time calculations are based on Dubai time UTC+4

For the cancellation please send an email to